Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How much is shipping?
A: Shipping is FREE on all U.S. orders over $40.
Q: When will my order ship?
A: Orders typically ship within 1–2 business days. You’ll receive a tracking email when your order is on the way.
Q: Do you ship internationally?
A: Yes! International shipping rates are calculated at checkout.
International Economy Shipping (Flat Export / ePost Global
Q: What is Flat Export / ePost Global?
A: It’s an economy international shipping method. Parcels typically move through a consolidation partner in the U.S., then hand off to your country’s local carrier for final delivery.
Q: Why does tracking show the United States when I’m not in the U.S.?
A: This is normal. Economy international parcels often show early U.S. scans (consolidation/processing/export steps) before departure. Tracking updates may be limited until the package reaches your country.
Q: Why are there gaps or few updates in tracking?
A: Economy services can have limited scanning during linehaul/export and customs processing. Updates often resume once the local carrier receives the parcel.
Q: How long does it take?
A: Most orders arrive ~7–21 business days after shipment. Customs and local delivery can add time.
Q: Will I have to pay duties/VAT/import fees?
A: Possibly. Any import taxes, VAT, or customs fees are the responsibility of the recipient unless explicitly stated at checkout.
Q: When should I contact you?
A: Please contact us if there’s no tracking movement for 10 business days after the first processing scan, or if it’s been 25 business days since shipment and it hasn’t arrived.
Q: What are common tracking statuses and what do they mean?
A:
- “Arrived at consolidation / Processed by partner” = normal U.S. staging step
- “In transit / Departed” = moving between countries (few scans)
- “Arrived destination / Customs” = import processing
- “Handed to local carrier” = final delivery stage
Returns & Refunds
Q: What is your return policy?
A: Unopened items can be returned within 30 days of delivery for a full refund. Opened decks are not eligible for return unless defective. See our Refunds & Returns page for details.
Q: My order arrived damaged/defective. What should I do?
A: Please email us a photo of the issue and your order number within 7 days. We’ll arrange a replacement or refund.
ClassicDecks Rewards
Q: How does ClassicDecks Rewards work?
A: Every $1 you spend earns 1 point automatically. At 100 points, you unlock a $1 discount on your next order. All customers are automatically enrolled.
Q: How do I check my points?
A: Log in to your account anytime to view your current points balance.
Q: How do I redeem my rewards?
A: At checkout, you can apply your available points for discounts once you’ve reached a reward threshold.
Exclusive Clubs
Q: What are the ClassicDecks Exclusive Clubs?
A: Our Exclusive Clubs connect serious collectors with handpicked selections, special edition decks, and early access to rare releases. Members enjoy curated club shipments, first dibs on club-only classics, and a deeper look at the culture and history of playing cards—all chosen with the true collector in mind.
Q: How do I join an Exclusive Club?
A: Visit our Exclusive Clubs Collection page to explore available clubs and sign up online.
Q: Can I join more than one club?
A: Yes! You can join as many clubs as you like for the ultimate collector’s experience.
Subscriptions
Q: How do subscriptions work?
A: Our subscriptions deliver a surprise deck (or decks) straight to your door on a monthly or quarterly basis. Each shipment is curated from our collection—you won’t know which exact decks you will receive.
Q: Can I choose which decks I receive?
A: Subscriptions feature curated picks and do not allow deck selection.
Q: Can I pause or cancel my subscription?
A: You may cancel at any time after your second month. For full details, visit our subscription pages.
Gift Cards
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available for purchase and are delivered instantly by email.
Q: How do I redeem a gift card?
A: Enter your gift card code during checkout to apply the value to your order.
Q: Do gift cards expire?
A: No, our gift cards never expire and can be used on any product or club membership.
Products & Requests
Q: Can I request a deck that’s not listed on your website?
A: Yes! Use our Product Request form to tell us what you want or to inquire about custom printings.
Q: Are your decks authentic?
A: Absolutely! All our playing cards are genuine, purchased from official sources or directly from the manufacturer.
Q: How do I claim the free WSOP deck?
A: Add $25+ of Copag to your cart, then choose your free WSOP 2025 gift deck (Red or Blue) when prompted in the cart. Limit 1 per order. While supplies last. If your Copag subtotal drops below $25, the gift won’t apply.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, Shop Pay, PayPal, Google Pay, and Apple Pay. All payments are secured with industry-standard encryption.
Customer Support
Q: How do I contact you?
A: Email us anytime at your support email or use our Contact page. We offer expert, friendly support.
If you have a question not answered here, please reach out—we’re happy to help!