Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How much is shipping?
A: Shipping is FREE on all U.S. orders over $40.
Q: When will my order ship?
A: Orders typically ship within 1–2 business days. You’ll receive a tracking email when your order is on the way.
Q: What if I entered the wrong shipping address?
A: Please contact us as soon as possible at support@classicdecks.com with your order number and the corrected address. If the order has not shipped yet, we’ll do our best to update it before fulfillment. Once an order has shipped, we may not be able to change the destination.
Q: What happens if my package is returned because of an incorrect or incomplete address?
A: If a package is returned to ClassicDecks because the address entered at checkout was incorrect, incomplete, undeliverable, missing apartment/unit information, refused, or unclaimed, we can re-ship it after the package is returned to us and the customer pays the additional shipping cost. If the customer prefers a refund, we can refund the returned products once received, less the original shipping cost. For free shipping orders, the actual shipping cost paid by ClassicDecks may be deducted from the refund.
Q: Do you ship internationally?
A: Yes! International shipping rates are calculated at checkout.
International Economy Shipping (Flat Export / ePost Global)
Q: What is Flat Export / ePost Global?
A: It’s an economy international shipping method. Parcels typically move through a consolidation partner in the U.S., then hand off to your country’s local carrier for final delivery.
Q: Why does tracking show the United States when I’m not in the U.S.?
A: This is normal. Economy international parcels often show early U.S. scans (consolidation/processing/export steps) before departure. Tracking updates may be limited until the package reaches your country.
Q: Why are there gaps or few updates in tracking?
A: Economy services can have limited scanning during linehaul/export and customs processing. Updates often resume once the local carrier receives the parcel.
Q: How long does it take?
A: Most orders arrive ~7–21 business days after shipment. Customs and local delivery can add time.
Q: Will I have to pay duties/VAT/import fees?
A: Possibly. Any import taxes, VAT, or customs fees are the responsibility of the recipient unless explicitly stated at checkout.
Q: When should I contact you?
A: Please contact us if there’s no tracking movement for 10 business days after the first processing scan, or if it’s been 25 business days since shipment and it hasn’t arrived.
Q: What are common tracking statuses and what do they mean?
A:
- “Arrived at consolidation / Processed by partner” = normal U.S. staging step
- “In transit / Departed” = moving between countries (few scans)
- “Arrived destination / Customs” = import processing
- “Handed to local carrier” = final delivery stage
Returns & Refunds
Q: What is your return policy?
A: Unopened items can be returned within 30 days of delivery for a full refund. Opened decks are not eligible for return unless defective. See our Refunds & Returns page for details.
Q: My order arrived damaged/defective. What should I do?
A: Please email us a photo of the issue and your order number within 7 days. We’ll arrange a replacement or refund.
Q: One card in my opened deck is defective, missing, miscut, or damaged. What should I do?
A: If your package arrived damaged, incorrect, or defective, please contact ClassicDecks first. If you opened a deck and discovered an issue with one individual card, the manufacturer may be the fastest way to resolve it. Copag offers a replacement-card request program for many individual Copag plastic card issues. For Bicycle, KEM, Bee, Hoyle, Tally-Ho, Aviator, Maverick, Cartamundi Classic, Grimaud, Congress, Squeezers, and other USPCC-supported products, customers can submit a warranty or product-defect request through USPCC. See our Playing Card Replacement & Warranty Help page for links and instructions.
Q: Are shipping costs refundable if my order is returned to ClassicDecks?
A: Original shipping costs are not refundable once an order has shipped, unless the return was caused by an error by ClassicDecks. If an order qualified for free shipping but is returned because of an incorrect, incomplete, undeliverable, refused, or unclaimed address, the actual shipping cost paid by ClassicDecks may be deducted from the refund. See our Refunds & Returns page for details.
ClassicDecks Rewards
Q: How does ClassicDecks Rewards work?
A: Every $1 you spend earns 1 point automatically. At 100 points, you unlock a $1 discount on your next order. All customers are automatically enrolled.
Q: How do I check my points?
A: Log in to your account anytime to view your current points balance.
Q: How do I redeem my rewards?
A: At checkout, you can apply your available points for discounts once you’ve reached a reward threshold.
Exclusive Clubs
Q: What are the ClassicDecks Exclusive Clubs?
A: Our Exclusive Clubs connect serious collectors with handpicked selections, special edition decks, and early access to rare releases. Members enjoy curated club shipments, first dibs on club-only classics, and a deeper look at the culture and history of playing cards—all chosen with the true collector in mind.
Q: How do I join an Exclusive Club?
A: Visit our Exclusive Clubs Collection page to explore available clubs and sign up online.
Q: Can I join more than one club?
A: Yes! You can join as many clubs as you like for the ultimate collector’s experience.
Subscriptions
Q: How do subscriptions work?
A: Our subscriptions deliver a surprise deck (or decks) straight to your door on a monthly or quarterly basis. Each shipment is curated from our collection—you won’t know which exact decks you will receive.
Q: Can I choose which decks I receive?
A: Subscriptions feature curated picks and do not allow deck selection.
Q: Can I pause or cancel my subscription?
A: You may cancel at any time after your second month. For full details, visit our subscription pages.
Gift Cards
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available for purchase and are delivered instantly by email.
Q: How do I redeem a gift card?
A: Enter your gift card code during checkout to apply the value to your order.
Q: Do gift cards expire?
A: No, our gift cards never expire and can be used on any product or club membership.
Products & Requests
Q: Can I request a deck that’s not listed on your website?
A: Yes! Use our Product Request form to tell us what you want or to inquire about custom printings.
Q: Are your decks authentic?
A: Absolutely! All our playing cards are genuine, purchased from official sources or directly from the manufacturer.
Q: How do I claim the free WSOP deck?
A: Add $25+ of Copag to your cart, then choose your free WSOP 2025 gift deck (Red or Blue) when prompted in the cart. Limit 1 per order. While supplies last. If your Copag subtotal drops below $25, the gift won’t apply.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, Shop Pay, PayPal, Google Pay, and Apple Pay. All payments are secured with industry-standard encryption.
Customer Support
Q: How do I contact you?
A: Email us anytime at support@classicdecks.com or use our Contact page. We offer expert, friendly support.
If you have a question not answered here, please reach out—we’re happy to help!