Playing Card Replacement & Warranty Help
Most playing card issues are rare, but they can happen. If your order arrives damaged in shipping or you received the wrong item, please contact ClassicDecks directly. If you opened a deck and discovered a single defective, missing, miscut, or damaged card, the manufacturer may offer a replacement-card or warranty support option depending on the brand.
If your ClassicDecks order arrived damaged or incorrect
Please email support@classicdecks.com with your order number and a photo of the issue within 7 days of delivery. If the issue was caused by shipping damage, a fulfillment error, or another order problem, we’ll help arrange the right solution.
Copag replacement cards
For Copag plastic playing cards, Copag offers a replacement-card request program for individual card issues such as defective, damaged, lost, or missing cards.
Copag may ask for the card size, index style, back design, lot number, suit/rank of the card, and reason for replacement. The lot number is usually found on the Ace of Spades or guarantee card. Copag also advises customers not to discard damaged cards, because they may request them for review.
Submit a Copag replacement card request
USPCC support for Bicycle, KEM, Bee, Hoyle, Tally-Ho, and other brands
For Bicycle, KEM, Bee, Aviator, Maverick, Hoyle, Cartamundi Classic, Grimaud, Congress, Squeezers, Tally-Ho, and other USPCC-supported products, warranty and product-defect questions should be submitted through Cardtopia’s support form.
When submitting a request, include clear photos of the issue, the product name, the brand, where the deck was purchased, and any lot code or packaging details available. This helps the manufacturer review the claim more quickly.
Submit a USPCC support request
Which support path should I use?
| Issue | Best first step |
|---|---|
| Package arrived damaged | Contact ClassicDecks with your order number and photos |
| Wrong item received | Contact ClassicDecks |
| Deck was opened and one Copag card is missing, damaged, or defective | Use Copag’s replacement-card request program |
| Deck was opened and one Bicycle, KEM, Bee, Hoyle, Tally-Ho, Aviator, Maverick, Cartamundi Classic, Grimaud, Congress, Squeezers, or other USPC/Cardtopia card has a manufacturing issue | Use Cardtopia’s support request form |
| General return of an unopened item | See our Refunds & Returns policy |
Manufacturer replacement and warranty decisions are handled by the manufacturer and may be subject to their review. ClassicDecks is always happy to help point you in the right direction.